Job Information
C.H. Robinson Carrier Representative in Monterrey, United States
POSITION SUMMARY
Focused on securing capacity for loads (loads to trucks), the Carrier Representative role combines sales, account management, and operational execution to meet the transportation needs of the customer. The Carrier Representative develops and builds relationships with the carrier community in order to grow their portfolio and ensure freight moves in accordance with customer expectations.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Execution :
Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments. Focuses on acquiring and growing auto-assigned loads to build their business. May be directed to work on specific freight
Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions. Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution
Capacity Procurement :
Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions
Ensures capacity meets specific load requirements
Utilizes internal pricing tools to purchasecapacity within cost parameters and at market rates
Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions
May manage an existing carrier or lane within a certain geography
Internal and External Relationships :
Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account
Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base
Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business
Establishes contacts and builds relationships to form an internal network of resources
Quality :
Drives the automation of carrier activities (automation compliance) in accordance with company strategy. If needed, engages internal SMEs to partner with in selling CHR's automation products and services
Ensures quality expectations are met on all assigned business
Complies with expectations as defined in internal trading rules
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High School diploma or GED
Site Specific: Fluent in Spanish and English (written and verbal)
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .